No-fuss refunds
Refunds
If something's wrong with your premix, we'll refund it — even if you've opened the pouch.
What we'll refund
Any pouch, opened or not, within 30 days of it reaching you, when there's a genuine problem. For example:
- it arrived damaged or split open
- it's the wrong blend
- it doesn't smell or taste fresh
- something else about it isn't what we said it would be
And if your order never turns up — lost in the post, or a Saskatoon delivery that didn't reach you — we'll send another or refund it.
How to ask
Just email us at sip@godschai.com. Tell us your name, the order (the number's on your email receipt) and what went wrong. A photo helps if it's damaged. You don't need to send the pouch back.
How you get your money back
Refunds go straight back to the card you paid with. Most banks show it within 5–10 business days. If you'd rather have a fresh pouch instead, say so and we'll send one.
If the problem was ours, the delivery fee comes back too.
